Recently I gave a prepared speech on advertising to my Toastmasters group. Afterwards, long time member Chet P. approached me with the following request: “If you see that guy at Marc’s, tell him to make the type bigger because I can’t read his sale ads.” Marc’s is a NE Ohio, locally owned, deep discount store, and Chet is one of a growing number of older folks who can’t read small type. And by older I mean over 40. I told Chet that I didn’t think it would do any good to contact the store owner because it’s a common problem in the industry.

Designers have been complaining for at least 20 years that the sale ads are too crowded. In the past, we would discuss the merchandise in meetings and the merchants could be persuaded to run less items. Today, the economy and the advertising industry are both in chaos and the merchants seem to have the upper hand. I also blame those young “whipper-snapper” designers who are still able to read small print. Just because 6 point type is available doesn’t mean you have to use it. As a matter of fact, advertising disclaimers must be at least 8 point type to meet the retail advertising regulations of some states.

Did you happen to see the “FREE Gift with $20 Purchase” offer that another Ohio-based chain store advertised over the Christmas season? The “free gift” was just an empty box—a plain, white gift box that stores like Macy’s routinely give away. The store’s Facebook fans discussed it at length and called it “CHEAP.” To quote Charlotte Beers (Advertising Hall of Fame 2009 inductee) “It’s not what you say [FREE] but what they hear [CHEAP].”

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I once had an Art Director who nicknamed me “Eagle Eye.” She often asked me to look over her color proofs before she released them to the printer. This was before design was done on computers, when any last minute change could cost hundreds or thousands of dollars to make. While it is always good practice to have a second set of eyes review any work before it goes to press, my keen ability to spot things that are out-of-place is not always as appreciated in other areas of my life.

I went to see the movie  “Julie & Julia” yesterday with my husband. What a great movie! One of the main characters is American chef, author and television personality, Julia Child, played by Meryl Streep. Throughout the movie, 6’ 2” Julia competely dwarfs her husband and her unusual height is an issue many times. The studio went to great lengths to create this important visual effect with Streep, who is only 5” 6”. All was going well until the end of the movie, that’s when I noticed the pair of five-inch heels Streep/Julia was wearing while cooking at her stove! When Julia’s husband, played by actor Stanley Tucci, walked to her side, I also noted that he is five inches shorter than Streep/Julia in those heels….hmm. Now the movie has lost it’s “detail” credibility with me.

Don’t lose your credibility over the details. When working with photos never “flip” photos if they contain:

• Buttons. Men’s clothes button left over right and women’s clothes button right over left. Flip the image and they will be buttoned for the wrong gender.

• Trademark moles and scars. Cindy Crawford’s mole is always on her left, if the image is flipped it moves to the right and weakens her brand.

• Wedding rings. Traditionally worn on the left hand, rings will be on the right hand if the photo is flipped.

The secret really is in the details—and they do make a difference.

Image facing correctly on the left. Image facing incorrectly on the right.

She’s fresh —

fresh – exciting…

she’s so exciting to me!

She’s fresh —

fresh – exciting…

she’s so inviting to me.

These pop lyrics from the hit song Fresh helped Kool and the Gang top the music charts in the ’80s. Apply the Fresh concept to your advertising and marketing campaigns today and watch your sales soar.

Fresh and exciting advertising attracts new customers and helps to retain the old. When was the last time you took a good, hard, unbiased look at your company’s promotional materials? What worked four years ago may look old and out-dated today. The world is moving fast and your customers need to feel that they are doing business with a company that is on the cutting edge. Show them you are — keep your materials updated using the latest colors, design techniques and fonts or create a social media campaign.

Nothing new to promote? That’s no reason to be dull and boring which in today’s economy could be translated into a company in trouble. Use new photos, liven up the text and change the size of your company brochure. Keep in step with the times by keeping your company image current and something new will begin to happen. Employees will have renewed energy and enthusiasm for their work, sales people will have something Fresh to show their prospects and your business will grow and thrive.

Yesterday I received an email that pushed me right over the edge. It was a request for help in creating a website and included the line “I know it’s easy, but I just don’t have the time to learn how to do it”. Well, does learning how to play the piano make you a concert pianist? It’s the person playing the piano—not the piano—that makes the music great and the playing of  it seem easy. It is also the same way with a designer and the designer’s computer system. 

I guess I’m partly to blame for this all-to-common misunderstanding of the computers role in advertising. Twenty years ago we were working with T-squares and triangles on drawing boards, spec’ing type and doing other creative jobs by hand. When we first heard about the computer we thought it would give us more time to be creative so we all wanted one. In order to get a computer we had to first convince our boss to shell out the big bucks. We eagerly explained to him how a computer would make our work easier and in turn we could work faster and save the company money. This pleased the boss and he bought us computers.

Soon every designer had a computer. The boss, seeing that we also had a keyboard, handed over the job of the professionally trained typesetter to us, plus many copywriting and proofreading assignments. Wow, this computer really was saving the company money—they no longer needed typesetters or proofreaders. Both the boss and his boss were pleased.

The computer could also handle production work so the production department was the next to go. Designers had to learn technical production skills and shoulder the additional responsibilities of an entire department. Crunch-time changes? No problem, designers could do this too. With our speedy computers, we could also handle more work—our workload increased and turnaround times were shortened. All these improvements in productivity pleased upper management.

Today, ineffective advertising is everywhere, much of it created by secretaries and students who know the software programs and are cheap labor. What are the designers doing? Typesetting, copywriting, proofreading, retouching photos, production and most of all—still wishing they had more time to be creative.

A coworker once walked into my cubicle at Sterling Jewelers and informed me that she could do my job if she had the software. My reply was that I had been a designer long before they had even thought of the software (see my 1983 hand-drawn newspaper ad layouts above).

Today this “anyone can do it” attitude runs rampant among advertisers. I can’t stress it enough, design is more than pretty pictures and cool software. It’s a complex tool used to change consumer perception and behaviors and I’ve yet to find that keystroke command on my keyboard…